PRIVACY POLICY.

PWR Experience is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our studio, use our website, or interact with our services.

We collect personal information when you sign up for our services, book a class, visit our website, or communicate with us. This may include:

• Personal identification information: name, address, email, phone number, and emergency contact details.
• Health and fitness information: medical history, fitness goals, membership status, and progress reports.
• Booking and attendance records via Mindbody.

We use the information we collect to:

• Provide and manage your membership and class bookings.
• Communicate with you about updates, promotions, and events related to our services.
• Monitor and improve the quality of our services and facilities.
• Comply with legal obligations and protect our legal rights.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Separate access controls for front office and admin staff.
• Firewalls and access controls to protect against unauthorised access.
• Regular review and improvement of our security practices.

No method of electronic transmission or storage is 100% secure. We use Mindbody as our booking platform and rely on their security practices for data processed through that system.

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: trusted third parties (e.g., booking platforms, email services) who help us deliver services to you.
• Legal compliance: if required by law or in response to a valid legal request.
• Business transfers: in the event of a merger, acquisition, or sale of our business.

Depending on your location, you may have rights relating to your personal data, including:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request deletion of your personal information, subject to certain limitations.
• Opt-out: unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.

To exercise your rights, contact us at hello@pwrexperience.com.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When your information is no longer needed, we will securely delete or anonymise it.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically.