TERMS & CONDITIONS.

Welcome to PWR Experience. We are dedicated to delivering a premium hybrid fitness experience combining Reformer Pilates, Boxing, and HIIT — with intensity, safety, and community at the core.

By signing up to participate in our classes, you agree to be bound by the Terms and Conditions set out below. We reserve the right to change, update, or reissue these Terms and Conditions at any time. Any changes will be posted to our website and you agree to be bound by such changes.

Before starting any new exercise program, consult your doctor or healthcare provider to ensure it is suitable for your current health status. In our classes, avoid overexertion and pace yourself. Stop immediately if you experience pain or discomfort, and seek medical help if you notice any unexpected changes in your physical condition.

Inform your instructor of any existing injuries or medical conditions that might affect your ability to participate. By engaging in any exercise program, including equipment use, you accept the associated risks and release the creators, producers, instructors, and distributors from liability for any injuries or losses resulting from your participation.

Our current prices and schedules are accessible on our website. Changes in pricing will be communicated through updates on the website. To enrol in our classes, you must create an account via Mindbody.

Each class has limited availability, so securing a spot in advance is required. Reservations can be made online through our website or the Mindbody app, or by contacting our team via phone or WhatsApp.

To cancel a booking, please notify us at least 6 hours before the class begins. Cancellations made within this timeframe will incur the full cost of the booked class.

You can cancel class bookings online by logging into your Mindbody account and selecting the option to unreserve the class, or by contacting our team directly. If you anticipate being unable to attend within the 6-hour window, we strongly recommend cancelling promptly to allow others on the waitlist the opportunity to take your spot.

In the event of a fully booked class, please add yourself to the waitlist. You will receive a notification once a spot becomes available. Please monitor your notifications for confirmation. Should your plans change, we respectfully ask that you remove yourself from the waitlist promptly.

Class packs are strictly non-transferable and may not be shared, gifted, traded, or transferred to any individual other than the original purchaser. Any attempt to sell or transfer a class pack will result in its immediate cancellation without refund.

Each class pack carries a specific expiry date. Classes that remain unused by the expiry date will lapse, and no reimbursement will be issued.

The purchase of a class pack is final. PWR Experience does not accept requests for refunds, transfers, suspensions, or extensions for reasons including but not limited to illness, injury, change of mind, change of address, or unsuitability.

Gift vouchers may be offered for purchase or distributed as rewards or marketing incentives. Vouchers are finite in availability and cannot be exchanged for cash.

PWR Experience assumes no liability for lost or stolen vouchers. Each voucher carries a definitive expiry date and any remaining balance upon expiry is non-refundable. Vouchers are non-returnable and non-resalable.

Refunds, credits, transfers, or compensations will not be provided for alterations or cancellations to classes. PWR Experience reserves the right to modify its opening hours at any time. Permanent changes to operating hours will be communicated to members promptly.

PWR Experience reserves the right to deny access to, or remove from our premises, any individual who exhibits aggressive, offensive, or hazardous behaviour, or conduct that poses a threat to the safety of our clients or staff.

Please arrive at least 15 minutes prior to the scheduled class start time. Once a class commences, reformers may be allocated to individuals on the waitlist. Clients are advised not to leave classes before their scheduled conclusion.

Smoking is strictly prohibited inside and in the vicinity of our studio at all times. All individuals must treat fellow members and studio equipment with care and respect.

Appropriate athletic attire must be worn at all times. For hygiene purposes, clients are required to bring their own towel, and grip socks must be worn during all workouts. Grip socks are available for purchase at the studio.

Mobile phones should be silenced during workouts, except for medical professionals on call.

By attending PWR Experience and participating in our classes, you acknowledge the inherent risks associated with physical activity and exercise, and accept full responsibility for any potential personal injury.

Prior to commencement, inform your instructor of any health risks including pre-existing injuries, illnesses, muscle soreness, or pregnancy. Participation with such conditions is at your own risk.

PWR Experience instructors and staff are not medically trained and cannot assess whether a client can safely participate without risk to their health. Clients are strongly advised to seek medical advice before starting any exercise program if there is any doubt about their ability to participate safely.

By participating in our classes, you agree to waive PWR Experience's liability regarding recreational services, including but not limited to the contraction, aggravation, or acceleration of conditions that may be harmful. This limitation does not apply to significant personal injury resulting from reckless conduct by PWR Experience. You acknowledge that instructors may use tactile cueing and physical adjustment methods for correction purposes in line with best practice.

PWR Experience assumes no liability for personal belongings brought into our studio. We advise:

• Avoid bringing valuables such as jewellery, personal devices, wallets, or bags.
• Limit personal belongings to necessities required during your visit.
• Store belongings in the studio's provided storage facilities for the duration of your visit.

It is your responsibility to ensure adequate funds are available to cover the cost of class packs or other products. If a payment is declined, we reserve the right to process the payment when sufficient funds become available.

In the event of a declined auto-debit due to insufficient funds, our payment provider may levy charges for failed transactions. PWR Experience is not liable for any additional bank fees you may incur in relation to payment processing.

With the exception of any non-excludable liability under law, PWR Experience (including its officers, employees, and agents) disclaims all liability for any personal injury, loss, or damage — including loss of opportunity, loss of reputation, loss of privacy, or loss of data — whether direct, indirect, special, or consequential, arising from your attendance at our classes.

By booking into a class, you consent to abide by these Terms and Conditions.